Find quick answers about Sustera conferences, submissions, payments, certificates, publications, and training programs.
How do I become an organizer on Sustera?
Organizer onboarding is invite-based. You must receive an organizer invite link, open it, complete the organizer application, and submit it for review. After approval, you can sign in and create conferences under your organization.
What can organizers manage from the dashboard?
Organizers can manage conferences, registrations, submissions, reviewer invites, payment history, certificates, and check-ins for their organization. You can view status updates, track activity, and manage participants from one place.
How do I assign reviewers?
Only admins or conference organizers can assign reviewers. Reviewers must be invited to the organization first; once they accept the invite, they can be assigned to submissions for that organization's conferences.
How are payments handled for events?
Payments are processed through the configured payment gateway. Available payment methods are shown at checkout and depend on the gateway and region. Successful payments update your registration status automatically.
Is the fee refundable?
Registrations can be cancelled and refunded only before the registration closing date. If you cancel after the deadline, the registration cannot be cancelled or refunded. Eligible refunds are sent back to the original payment method.
How do I become a reviewer?
Reviewer access is invite-based. You must receive a reviewer invite link from an organizer or admin, sign in with the invited email address, and accept the invite to activate reviewer access.
Where do I see my assigned submissions?
After accepting a reviewer invite, your reviewer access appears in the dashboard. You can view submissions for the organizations you review for and see their current review status.
How do I submit a review?
Open the submission from your dashboard, complete the review form, and submit your recommendation before the review deadline set by the organizer. Reviews are visible to organizers for decision making.
How do I register as an attendee?
Sign in, open the conference page, choose your participation type, and complete the registration form. Registration is only available before the conference registration deadline.
How do I submit an abstract or paper?
Register as an author (participant) and submit your abstract or paper through the conference page. Payment for authors is requested only after the paper is approved.
What payment methods are accepted?
Accepted methods depend on the payment gateway and your region. The available options are displayed at checkout when you make a payment.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password via your registered email.
How can I contact support?
Use the Contact Us page on the platform for support requests and technical assistance.